Shipping policy

Shipping Policy

Last updated: Febuary, 21st, 2026

Thank you for shopping with us! We work with trusted suppliers to deliver high‑quality e‑bike parts directly to your door. Please review our shipping policy before placing an order.

Order Processing

Orders are processed within 1–3 business days.
Once your order is processed, it will be sent to our supplier for fulfillment.
Processing times may be longer during holidays or high‑volume periods.

Shipping Times

Because we use multiple dropshipping suppliers, shipping times can vary by product.

Typical delivery estimates:

United States: 7–20 business days
Canada: 10–25 business days
Europe: 10–25 business days
Australia & New Zealand: 10–25 business days
Other regions: 12–30 business days

These are estimates and not guaranteed. Delays may occur due to customs, carrier issues, or supplier processing times.

Tracking Information

Tracking numbers are provided as soon as they become available.
Some items may ship separately and arrive in multiple packages.
Tracking updates may take a few days to appear, especially for international shipments.

Shipping Costs

Shipping rates are calculated at checkout based on your location and the items in your order.
Some products may qualify for free shipping depending on supplier availability.

Incorrect or Incomplete Addresses

Please double‑check your shipping information before completing your order.

We are not responsible for:

Packages delivered to the wrong address due to customer error
Lost packages resulting from incorrect or incomplete addresses

If you notice an error, contact us immediately. Once an order has been processed or shipped, we cannot make changes.

Customs, Duties & Taxes

International orders may be subject to customs fees, import taxes, or duties.

These charges are not included in our prices.
Customers are responsible for any fees imposed by their country’s customs office.
We are not responsible for delays caused by customs inspections.

Lost or Delayed Packages

If your package appears lost or significantly delayed:

Contact us at carbmotoofficial@gmail.com with your order number.
We will contact the supplier or carrier to investigate.
If the carrier confirms the package is lost, we will arrange a replacement or refund.

Please note: We cannot issue refunds for delays caused by customs, weather, or carrier issues outside our control.

Pre‑Orders & Backorders

If an item is on pre‑order or backorder, the estimated shipping date will be shown on the product page. These dates are estimates and may change based on supplier availability.